Privacy Policy

1. Introduction and scope

We respect your privacy and are committed to protecting personal data in line with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies. This Privacy Policy explains what information we may collect, why we process it, how long we keep it, who we share it with, and what choices you have. It applies to information collected through websites, apps, and communications that reference this policy. If you use gaming or payment services operated under a separate operator or licence, additional terms and notices may apply; where there is a conflict regarding regulated gaming accounts, the operator’s terms and privacy notice for that product usually take precedence for that specific service.

2. Data controller and contact

The entity responsible for personal data processed under this policy is identified on our website and in any registration or account materials we provide. For privacy-related requests, including questions about this policy or exercising your rights, you may contact us using the official contact channels published on ronycasi.com. We may ask you to verify your identity before disclosing information or acting on a request, to protect your account and prevent fraud.

3. Categories of personal data we collect

Depending on how you interact with us, we may collect: identity and contact data (such as name, email address, country, and phone number if you provide it); account and profile data (username, preferences, marketing choices); transaction and financial data (payment method types, deposit or withdrawal metadata—payment processors typically handle full card or bank details); technical and usage data (IP address, device type, browser, approximate location derived from IP, pages viewed, referral source, timestamps); communications you send to support or live chat; and compliance data required for age verification, anti-money-laundering checks, and responsible gaming obligations where applicable. We do not intentionally collect special categories of data unless the law requires it and we have a lawful basis.

4. How and why we use your information

We process personal data to: provide and improve our websites and services; create and manage accounts; process payments and prevent fraud; comply with legal and regulatory duties (including identity verification and record-keeping); send service messages and, where permitted, marketing; analyse traffic and product performance using aggregated or pseudonymous statistics; secure our systems and investigate misuse; and handle complaints or disputes. Where GDPR applies, we rely on one or more lawful bases such as performance of a contract, legal obligation, legitimate interests (balanced against your rights), or consent where required—for example for certain cookies or marketing communications where opt-in is mandated.

5. Retention

We keep personal data only as long as necessary for the purposes described, including satisfying legal, accounting, and reporting requirements. Retention periods vary: marketing contact details may be kept until you unsubscribe or object; account and transaction records may be retained longer where law requires; technical logs may be stored for a shorter period unless needed for security investigations. When data is no longer needed, we delete or anonymise it in line with our internal schedules.

6. Sharing and international transfers

We may share data with trusted service providers (hosting, analytics, customer support tools, payment processors, email delivery, fraud prevention) who process it on our instructions under appropriate agreements. We may disclose information if required by law, court order, or competent authority, or to protect rights, safety, and integrity of users and the public. If data is transferred outside the European Economic Area, we use safeguards recognised by applicable law, such as standard contractual clauses or adequacy decisions, where required.

7. Security

We implement technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These may include encryption in transit, access controls, monitoring, and staff training. No online transmission is completely risk-free; you should also protect your credentials and devices.

8. Your rights

Depending on your location, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability where applicable. You may withdraw consent where processing is consent-based, without affecting earlier lawful processing. You may lodge a complaint with a supervisory authority. To exercise rights, contact us through the channels on our site. We will respond within statutory timeframes.

9. Children and responsible gaming

Our services are not directed at minors. We do not knowingly collect data from anyone under the legal gambling age in their jurisdiction. If you believe a minor has provided data, contact us so we can take appropriate steps. We support responsible gaming tools where offered by the operator of real-money services.

10. Changes to this policy

We may update this Privacy Policy to reflect legal, technical, or business changes. The “Last updated” date will be revised, and for material changes we may provide additional notice where appropriate. Continued use of our services after updates constitutes acceptance of the revised policy where permitted by law.

Related: Cookie Policy · Back to home